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WHERE'S MY ORDER NUMBER / ORDER CONFIRMATION?Make sure to save your order number for your records at the time of checkout. Once your order has been placed, we will confirm receipt of your order to the email address provided at checkout. The order confirmation acts as an invoice and also includes your order number and all relevant details. Please check your spam folder if you do not see your order confirmation in your inbox. If you didn't receive a confirmation email, it's possible that you entered the email address associated with the order entered incorrectly. If you believe that you have entered your email address incorrectly, please contact our customer service team as soon as possible, and we'll be happy to help.
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CAN I CHANGE, CANCEL, OR COMBINE MY ORDER?Once an order has been placed, it cannot be modified or canceled. We are not able to update sizing, add items, or combine shipping for multiple orders. For limited, exclusive releases, we reserve the right to limit quantities per order and/order customer.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. From the time your order is placed and the date when you or your customer receives it, there are two processes to consider. Fulfillment: Standard fulfillment time is 2-5 business days. Once your order has been fulfilled you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Shipping: Shipping can range from within 1-8 business days (1-20 for international orders) Please note that if you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship. While we make every effort to communicate accurate delivery estimates, unanticipated production delays may occur. During new product releases and holidays, processing time may be delayed up to 45 additional business days. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.Transit times will vary based upon distance, shipping carrier, and whether your order is being shipped internationally.
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ANYTHING ELSE I SHOULD KNOW ABOUT MADE-TO- ORDER/PREORDER ITEMS?Payment is charged immediately at checkout. If you are ordering a made-to-order item together with an in-stock, 3-day shipping item, your order will ship when the pre-order item becomes available unless otherwise noted. Production timelines vary based on product. Refer to the product description for shipping estimates. We recommend splitting orders if you would like your 3-day items to arrive promptly. The timeframe listed on the product page and in your confirmation email are estimates; actual shipping times can vary based on demand. Details regarding delays are communicated as soon as we are aware of them. If an update has not been provided, we do not have the information readily available yet.
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I ENTERED MY EMAIL OR SHIPPING ADDRESS INCORRECTLY AT CHECKOUT. HOW DO I CHANGE IT?If you think that you may have entered an incorrect email or shipping address at checkout, please contact our customer service team as soon as possible, and we'll be happy to assist you. It's important that you contact us promptly in order to accommodate address change requests. Changes are not confirmed until you have received confirmation from a member of our team and must be received as soon as possible in order to be accommodated.
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I RECEIVED THE WRONG SIZE/WRONG ITEM.If you have received the wrong size or item, please reach out to our customer service team with your name and order number, as well as photos of the incorrect item. Our team will be happy to help make things right!
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WHAT HAPPENS IF YOU RUN OUT OF STOCK OF AN ITEM I'VE ALREADY ORDERED?We make every effort to ensure inventory is accurate to avoid stocking issues. However, in rare cases, an item may run out of stock after your order is placed due to limited print runs and volume of sales. If this occurs, we will issue a store credit for the amount of the item.
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HOW DO I CONTACT CUSTOMER SERVICE?Please scroll to the bottom of the page and click on Contact. Once in the contact page fill out the contact form and submit in order to reach customer service.
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WHAT'S YOUR RETURN/EXCHANGE POLICY?All sales are final and are not eligible for return. Because our exclusive items are made-to-order in a single print run, we print based on demand. Our made-to-order items are not eligible for refunds, store credit, or exchange. If there is a defect or another issue with your order, reach out to our customer service team. Please be sure to include your full name, order number, and photos of the issue so that we may better assist you.
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WHAT IS YOUR SHIPPING POLICY?Unless otherwise noted, all items are pre-orders. All shipping estimates listed on product descriptions as "Ships in" reflect the approximate production (5-7 business days), processing, and fulfillment (10-15 business days) timelines for each item. Estimates do not account for time spent in-transit. Once your order has been fulfilled and is shipped, tracking information will be provided via the email associated with your order. Transit times will vary based on method of shipment, distance from our warehouse, and whether your order is domestic (USA) or international (everywhere else). We appreciate your patience and understanding with regards to our production and fulfillment timelines for our preorder items. Please note that during new releases and busy holiday seasons, an additional 3-45 days of processing time can occur.
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WHEN WILL I RECEIVE MY ORDER?For specific shipping estimates, refer to each item's product description, as shipping and production times vary per item. From the time your order is placed and the date when you or your customer receives it, there are two processes to consider. Fulfillment: Standard fulfillment time is 2-5 business days. Once your order has been fulfilled you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Shipping: Shipping can range from within 1-8 business days (1-20 for international orders) Please note that if you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship.
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WHERE IS MY TRACKING NUMBER, AND WHEN WILL I RECEIVE IT?Domestic and international customers will receive a shipping confirmation email containing their tracking information once item(s) are ready to ship. Please remember that all of our items are made-to-order and that shipping may be delayed during new product releases and holidays.
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WHERE IS THE REST OF MY ORDER?Although we try to ship items together, we may ship some orders in multiple packages, as production times sometimes vary for our made-to-order items. You will receive a second tracking number for the rest of your order as soon as its ready to head your way!
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MY ORDER ARRIVED DAMAGEDIf your order arrived damaged, please contact us immediately upon receiving your item with your name, order number, and photos of the item so that we can evaluate the issue and help make things right.
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I ENTERED THE WRONG ADDRESS, AND THE PACKAGE IS NOW BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS TO HAVE MY PACKAGE RESHIPPED TO ME?In the event that a package is returned to sender, we will reach out to you to resolve any address issues. Once we have the corrected address and the package has made it to our warehouse we will re-ship the order in 5 to 7 business days.
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HOW DO I CHANGE MY SHIPPING ADDRESS?If you think that you may have entered an incorrect email or shipping address at checkout, please contact our customer service team as soon as possible, and we'll be happy to assist you. It's important that you contact us promptly in order to accommodate address change requests. Changes are not confirmed until you have received confirmation from a member of our team and must be received as soon as possible in order to be accommodated.
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DO YOU SHIP INTERNATIONALLY?Yes, we do. We use USPS, Fedex, and DHL please check with your local carriers to make sure those companies deliver to your area, as there are carrier-dependent exceptions.
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WHY AM I BEING CHARGED FOR DUTIES?All international packages may be subject to duties, fees and import taxes upon delivery, which are the sole responsibility of the recipient. This charge is determined by your local customs authority, and your payment of these fees is obligatory if you wish to obtain your shipment. Please check your local customs website for more information. We are not responsible for any duties, fees, or import taxes required by customs.
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WHAT METHODS OF PAYMENT DO YOU ACCEPT?We accept all major credit cards. All payment methods accepted are listed at checkout.
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WHY WAS MY CREDIT CARD CHARGED MULTIPLE TIMES?Once your order has been placed, the funds allocated for that purchase will temporarily be put on hold–you may see them as "Pending" on your statement. This is not an official charge. This standard pre-authoirzation period ensures that there are sufficient funds to complete the transaction. The order total will only be deducted from your account once funds have been verified by your cardissuer. At this point, the order is approved and will be prepared for production. The pre- authorization charge will then automatically be voided/released from your account. Please note that if you attempt checkout multiple times, your card will be authorized multiple times.
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HOW DO I USE MY DISCOUNT CODE?After you press the "checkout" button, there's a text box where you can enter your discount code prior to pressing "pay now" and completing your order. Please note: we are unable to retroactively apply discounts once your order has been placed.
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CARE INSTRUCTIONSTo preserve your new garment’s lifespan, our best advice is to wash your new clothing inside- out on your washer’s cold setting. For drying, we recommend either hanging to dry to cut down on your carbon footprint or tumble-drying on low! For additional information about our products, please refer to the individual product's description or the tag inside the garment.
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WHEN WILL THIS PRODUCT BE BACK IN-STOCK?While we don't have exact restock dates, you can sign-up for our email list for exclusive alerts about new drops and restocks of our most-coveted items!
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THE ITEM I ORDERED DOESN'T LOOK LIKE THE PHOTO.Photos of our exclusive, made-to-order items are digital mockup of what the product will look like. Feel free to reach out to our customer service team if you feel that the product you received differs greatly from the digital mockup in our store. Please provide your order number, photo of the item, and specific feedback detailing what aspects of the final item you feel are different than the mockup.
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